Rafik Craft Return, Exchange, and Refund Policy
Return and Exchange Period
- Customers have 14 days from the date of delivery to return or exchange items purchased from Rafik Craft.
Conditions for Return and Exchange
- Products must be in unused, saleable condition with original tags and packaging.
- Items bought under promotional offers or discounted schemes are not eligible for exchange.
- In case of receiving damaged, defective, or incorrect items, customers may return the merchandise in its original condition and packaging within 14 days of delivery.
Return Process
- Products can be returned in Rafik Craft stores or by contacting customer care for courier collection.
- Returns must be accompanied by the original sales invoice; otherwise, they may not be accepted.
Exchange Process
- Exchanges are allowed for items of identical value. Size or color exchanges can be made through the Rafik Craft website or application or by contacting customer care.
- After the returned item reaches our warehouse and passes inspection, the exchange item will be dispatched.
Refunds
- For items returned in damaged condition or due to our error, Rafik Craft will refund the shipping charges if the item cannot be replaced.
- Refunds for returned merchandise will be processed within 7 working days upon receipt. For credit card payments, refunds will be credited back to the original card used for the purchase. The timing of credit posting may depend on the card issuer’s policies.
- Cash on Delivery (COD) transactions will result in store credit, redeemable only online at Rafik Craft’s website, valid for six months from the date of issue.
Store Credit
- Credit notes or store credit issued for returns are valid for six months, can be redeemed only online, and must be used in a single transaction.
Modifications to the Policy
- Rafik Craft reserves the right to modify the terms of the returns and exchanges policy. Continued use of the service after any such changes implies acceptance of the new terms.
