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Terms of Use

1. Acceptance of Terms

By accessing or using the Rafiki Craft website (the “Site”), you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our Site.

2. Eligibility

Use of our Site is limited to individuals who are at least 18 years old or who have the consent of a parent or legal guardian. By using our Site, you represent that you meet these requirements.

3. Use of the Site

• Permitted Use: You may browse, order, and purchase our certified organic products, including our specialty organic oils such as Batana Oil, Fenugreek Oil, and Castol Oil, solely for personal and non-commercial use.
• Prohibited Conduct: Users are prohibited from interfering with or disrupting the operation of our Site, engaging in fraudulent activities, or attempting to gain unauthorized access to any portion of the Site.

4. Product Information and Availability

• Accuracy: While we strive to provide accurate information regarding product descriptions, pricing, and availability, errors may occur. Rafiki Craft reserves the right to correct any inaccuracies and update product details without prior notice.
• Modifications: Product offerings and specifications are subject to change at any time without notice.

5. Ordering, Payment, and Shipping

• Ordering Process: To place an order, select your desired products, add them to your cart, and complete the checkout process. You are responsible for providing accurate and complete information during checkout.
• Payment: We accept various payment methods, including credit/debit cards and mobile money. By submitting an order, you authorize Rafiki Craft to charge your chosen payment method for the total order amount.
• Shipping and Delivery:
  • Domestic Deliveries:
    • Same Day Delivery: Orders placed before 12:00 PM qualify for same day delivery.
    • Next Day Delivery: Orders placed before 2:00 PM qualify for next day delivery.
  • International Deliveries: Delivery times depend on customs processing and local postal services in the destination country. Delays may occur due to customs regulations.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on how returns are handled, eligibility for refunds, and the process for addressing any issues with your order.

7. Intellectual Property

All content on this Site—including text, images, logos, and trademarks—is the property of Rafiki Craft or its licensors and is protected by applicable intellectual property laws. No content from the Site may be copied, reproduced, or distributed without our express written permission.

8. User Conduct and Responsibilities

Users agree to use the Site in a lawful manner and not engage in any activity that may harm or impair the Site or interfere with other users’ enjoyment of the Site.

9. Disclaimers and Limitations of Liability

• Disclaimers: The information provided on the Site is for general informational purposes only and is not intended as professional advice. Rafiki Craft makes no warranties, express or implied, regarding the accuracy or reliability of the information on the Site.
• Limitation of Liability: In no event shall Rafiki Craft be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of the Site, even if advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rafiki Craft and its affiliates from and against any claims, losses, liabilities, expenses, or damages arising from your use of the Site or your violation of these Terms of Use.

11. Changes to Terms

Rafiki Craft reserves the right to modify or update these Terms of Use at any time. Any changes will be posted on this page, and your continued use of the Site following such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which Rafiki Craft operates, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:
Rafiki Craft
Phone: +971543776597
Email: info@rafikicraft.com